Privacy Policy

1. Introduction

At Pundamilia Traverse & Escapade, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, book our tours, or use any of our services. By using our website or services, you consent to the practices described in this policy.

We are committed to ensuring that your personal data is handled responsibly, transparently, and in compliance with applicable data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

Book a tour
Subscribe to our newsletter
Contact us for inquiries or support

This information may include:

Full name
Email address
Phone number
Postal address
Payment information
Passport details
Travel preferences

2.2 Non-Personal Information

We also collect non-personal information that does not directly identify you when you interact with our website. This may include:

IP address
Browser type and version
Pages visited on our website
Date and time of visit
Referring website or source

This information helps us improve your user experience, analyze website performance, and provide relevant services and content.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process your bookings and manage your tours efficiently
To communicate with you and respond to inquiries or requests
To send promotional and marketing materials, if you have opted in
To improve our services and website for a better user experience
To comply with legal obligations and regulatory requirements

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service providers and partners who assist in delivering our services (e.g., hotels, transport companies)
Law enforcement or regulatory agencies, if required by law
Third parties with your consent or at your direction

5. Data Security

We take reasonable and appropriate steps to protect your personal information from unauthorized access, use, or disclosure. Our website and systems use a variety of security technologies and procedures to safeguard your data.

6. Your Rights

You have the right to:

Access and review the personal information we hold about you
Request corrections to any inaccurate or incomplete data
Request deletion of your personal information, subject to certain legal exceptions
Withdraw consent for processing your personal information at any time

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage or disable cookies through your browser settings, though some features of the site may not function properly if cookies are disabled.

8. Third-Party Links

Our website may contain links to external third-party websites. We are not responsible for the privacy practices or content of these websites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be posted on our website, along with an updated effective date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Pundamilia Traverse & Escapade Limited
Elerai, Majengo
P.O. Box 10225, Arusha, Tanzania
📧 Email: info@pundamilia-traverse.com