Terms and Conditions

Prices

Once your booking has been confirmed, your tour price is guaranteed and will not change—except in the rare event that an East African government implements new or increased park fees, taxes, or other tourism-related charges. Should this occur, we will immediately provide you with an official copy of the relevant public notice.

If a price adjustment becomes necessary, you will have two options:

Cancel your tour and receive a refund according to our established cancellation policies; or
Accept the price change and pay the difference required to proceed with your booking.

Changes to the itinerary

Changes Requested by the Client

Free Itinerary Adjustments:
We will make changes to your itinerary at no additional charge, provided these changes do not result in extra costs for the Company. Any additional expenses arising from your requested modifications must be covered by you, the Client.

Discontinuing the Tour:
If you choose to leave the tour after it has begun—whether voluntarily or due to unavoidable circumstances—you shall be responsible for any extra costs incurred as a result of your decision. These may include, but are not limited to, additional transportation or accommodation expenses.

Unused Services:
No refunds will be issued for any missed services, including sightseeing, meals, or other components of the tour, if you decide not to participate or fail to use them for reasons within your control.

Changes Made by the Company

While we strive to deliver your tour exactly as planned, unforeseen circumstances may occasionally require itinerary adjustments. Examples include inaccessible routes due to adverse weather or safety concerns.
In such instances—although rare—we will notify you as soon as possible and make every effort to minimize disruptions.

Changes Caused by Third Parties

The Company cannot be held liable for delays, disruptions, losses, or damages arising from situations beyond our reasonable control. These may include, but are not limited to:
- Actions of third-party service providers
- Flight delays or cancellations
- Force majeure events (natural disasters, political instability, etc.)

Any expenses resulting from such circumstances—such as additional accommodation or transportation—must be covered by you or your travel insurance provider.

Change to travel dates

If you wish to change your travel dates after making your payments, you must notify us at least 90 days before the original start date of your tour. Please note that any revised travel dates must fall within 8 months of your initial scheduled dates.

Be aware that East African domestic airlines do not allow flight rescheduling, and many hotels and lodges may apply penalties for date changes. Seasonal rates and limited availability may also result in higher accommodation costs.

In such cases, any additional expenses incurred will be your responsibility.

Cancellations

Cancellation by the Client

If you decide to cancel your tour, please note that hotels, lodges, and airlines typically impose penalty fees. To cover these penalties, the following cancellation charges will be deducted from your deposit:

USD 100 per person is non-refundable regardless of the cancellation date, but it may be transferred to new travel dates.
10% cancellation fee for cancellations made more than 120 days before the tour start date.
30% cancellation fee for cancellations made 90–119 days before the tour start date.
60% cancellation fee for cancellations made 60–89 days before the tour start date.
80% cancellation fee for cancellations made 38–59 days before the tour start date.
No refund for cancellations made 0–37 days before the tour start date.

Important Note:
If the penalty fees imposed by lodges or airlines exceed the percentages listed above, the non-refundable amount will be increased accordingly. Additionally, all bank charges related to processing your refund will be deducted from the reimbursed amount.

Rescheduling Instead of Canceling

If you choose to reschedule rather than cancel your tour, many lodges and airlines may allow a no-penalty date change under their terms. When such a deferral is granted, we will make every effort to reschedule your tour to the new dates without modifications.

However, please understand that the decision to allow a no-penalty date change rests entirely with the lodges and airlines, as they legally reserve the right to apply penalties regardless of circumstances.

Travel Insurance Recommendation

To protect yourself from unexpected events such as illness, flight disruptions, or personal emergencies, we strongly recommend purchasing comprehensive travel insurance that includes sufficient cancellation coverage. Should you need to file a claim, we will provide all necessary documentation to support your insurance claim.

Cancellation by the Company

In the unlikely event that Pundamilia Traverse and Escapade Limited must cancel your tour for any reason; you will receive a 100% refund minus the $100 per person of all payments you have made to us.